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When’s the Last Time Your Employees Smiled?
I had the good fortune today to observe a young man at the register of my local burrito shop who had a smile that would make even the late Paul Newman envious. This guy’s smile was contagious. So much...
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First Impressions Matter
Yesterday, I walked into a company and was greeted by the Director of First Impressions. That’s right. This is the job title for the person who was sitting at the front desk greeting guests. I was...
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Moving Out of Your Comfort Zone
I just returned from an incredible trip to Turkey, where my husband arranged for our family to take a hot air balloon ride over Cappadocia. My twelve year old daughter threatened to stay on the ground...
View ArticleRoberta’s Favorite Quote of the Day
Angry wife to husband: “When I want your opinion, I will give it to you.” Courtesy of the movie, The Best Exotic Marigold Hotel I wonder how many leaders treat their people like this. Comments?
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Working for Free, Versus Working For Nothing
I’ve got a new mantra these days. I’d rather work for free, than work for nothing. By that I mean, I’d rather donate my services to a cause that I believe in then allow people to purchase my services...
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Mind Your Manners
As a business consultant, I’ve worked in dozens of organizations. Most have one thing in common. Lack of kitchen manners. I’m thinking of starting a business where I will be selling custom designed...
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How to Fill the Empty Seats in Your Restaurant
Restaurant owners are complaining that they are unable to fill the empty seats in their restaurants. Please, give me a reason to return to those days when it was fun to dine out. Here’s what I mean by...
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Three Ways to Unclog Your Organization
I was on a conference call this afternoon with a colleague who informed me that it was raining inside her car. Apparently, the vents in her sunroof were clogged. A little bit of preventative...
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What Your Business Should Do to Weather the Next Storm Better
I’m sitting here fully prepared for the “biggest storm of the century.” Cars are fueled, a manual can opener is sitting on the kitchen counter along with cans of food, flashlights have batteries, my...
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Employees Model the Behaviors They See
If members of your leadership team are rude, why would you expect your employees to act any differently? People model the behaviors they see. If someone you know leaves you a message, why wouldn’t you...
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